Ordering and Shipping Information



Ordering and Shipping Information Topics





SG-1574 Small Country House Plan

SG-1340 House Plan with Porches
If you still have questions, please CONTACT US





Can the plans be returned?

Due to copyright laws and the potential for making illegal copies of the house plans, we do not allow refunds. Please be very careful in your selection. If for some reason you are unhappy with your Repro Plan/PDF File choice, email us with a brief explanation and we will gladly provide you with a 40% discount coupon voucher toward the purchase of a replacement PDF File (without having to return the originally purchased plan). This offer applies only to the purchase of non-modified Repro Plan Sets/PDF Files. The replacement will be emailed as a PDF File only. The discount may only be used once and is not valid for Study Package Sets. Notification must be made via email by the original purchaser within 3 days of receiving the Repro Plan Set/PDF File.

Back to Top
Back to Main Topic Page


Are personal and credit card information secure?

Yes. When you place an online house plan order, all information is sent encrypted from the secure server and the secure automated payment processing center where your credit card is validated. We only receive your order information for fulfillment and your address is not given out for any reason. We use PayPal secure online payment services (membership is not required).

Back to Top
Back to Main Topic Page


Can plans be ordered over the phone?

Yes, although it is secure, cheaper and much faster to order online, we will process phone orders for US deliveries only. Since we are a small business and may not always be able to answer the phone we ask that you please leave a message when prompted. We will call you back as soon as possible (usually within a few hours). You can reach us at 828-817-9717 during business hours, Monday through Friday, 9:00 AM to 5:00 PM (excluding holidays), Eastern Standard Time. Or if you would prefer to initiate the call but want to be assured of reaching someone in person, email us to arrange a time for us to receive your call. However, when you order online versus over the phone, you save us time and, therefore, we provide a 5% discount on all orders placed online. There is no minimum, shipping is free and the discount may be applied to any option. Enter coupon code number chp5idc at bottom left on the checkout page.

Back to Top
Back to Main Topic Page


Are credit cards accepted?

Yes, all major credit cards are accepted.
Back to Top
Back to Main Topic Page


How are plans shipped?

We ship via the US Postal Service Priority Mail for Repro Sets (3-5 days) to a United States address only, please include a standard US MAILING ADDRESS when ordering. If your credit card billing address differs from the shipping address, please include your billing address in the section under "other" on the checkout pages. We require that someone sign for the package upon receipt. If no one is available to accept delivery, the postal carrier will leave a notice for you to sign and retrieve your package at your local Post Office. You will need to pick up your package within the time specified by the Postal Service. Unclaimed packages returned to us by your Post Office will not be credited and will only be re-mailed to you upon receipt of an additional special handling and shipping fee of $50. We offer FREE SHIPPING for US addresses only. PDF Files are emailed within 2-3 business hours (excluding weekends and holidays)
Back to Top
Back to Main Topic Page


Are plans shipped to Canada?

For Canadian orders, plans are only available as PDF Files sent via email and orders must be placed online. If you mistakenly order a Repro Plan Set, you will receive, instead, a PDF File via email. Any questions you may have regarding Canadian orders should be sent via emailed.
Back to Top
Back to Main Topic Page


What if plans are received damaged?

Our packages require a signature upon receipt verifying that you (or someone in your household or business that you designate) have received the plans. If the package is visibly damaged, do not sign for it and do not accept delivery. Contact us as soon as possible via the "sales" email address provided in the confirmation statement and confirmation email sent to you at the time of purchase and we will immediately replace your order.
Back to Top
Back to Main Topic Page

Affordable House Plans Logo CAROLINA HOME PLANS, LLC, 825-C Merrimon Avenue, #392, Asheville, North Carolina 28804. Contact us by email: info@carolinahomeplans.net

Order online anytime or call (828) 817-9717 during business hours.

HOME PAGE | ABOUT US | FREQUENTLY ASKED BUILDING QUESTIONS | SHIPPING INFO | TERMS & PRIVACY POLICY | SITE MAP | YOUR PLAN ORDER | CONTACT US | NC HOUSE
All designs created by Carolina Home Plans, LLC and displayed on this website are strictly protected by copyright laws. Any infringement can result in damages of up to $150,000 plus attorney fees.
Protected by Copyscape 
Online Plagiarism Detector